SoClinic Legal Information

Terms of Service

1. Acceptance of Terms

By accessing or using SoClinic, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

SoClinic is a clinic management platform that helps healthcare providers manage appointments, patient records, prescriptions, pharmacy operations, and related clinical workflows. The platform is designed for use by authorized clinic staff, doctors, and administrators.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials
• You must provide accurate and complete information when using the platform
• You agree to use the platform only for lawful purposes and in accordance with applicable healthcare regulations
• You must not share patient information with unauthorized parties
• You are responsible for ensuring that your use of the platform complies with your professional licensing requirements

4. Medical Disclaimer

SoClinic is a practice management tool and does not provide medical advice. All clinical decisions remain the sole responsibility of the treating healthcare provider. The platform facilitates documentation and workflow but does not replace professional medical judgment.

5. Service Availability

We strive to maintain high availability of our services but cannot guarantee uninterrupted access. We reserve the right to perform maintenance or updates that may temporarily affect service availability.

6. Termination

We reserve the right to suspend or terminate access to the platform for users who violate these terms or engage in activities that compromise the security or integrity of the system.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.

Privacy Policy

1. Information We Collect

We collect the following types of information:

• Staff Information: Name, email, phone number, professional credentials, and login activity
• Patient Information: Name, contact details, medical history, visit records, prescriptions, and uploaded documents
• Usage Data: Platform access logs and activity for security and audit purposes

2. How We Use Your Information

Information is used to:

• Provide and improve clinic management services
• Enable appointment scheduling and patient care coordination
• Generate prescriptions, invoices, and medical records
• Send SMS notifications for appointments, follow-ups, and reminders
• Maintain audit trails for compliance and security

3. Data Protection

We implement appropriate security measures to protect your data, including:

• Encrypted data transmission
• Secure authentication systems
• Role-based access controls
• Regular security audits

4. Data Retention

Patient medical records are retained as required by applicable healthcare regulations in India. Staff accounts and associated data are retained for the duration of employment plus any legally required retention period.

5. DPDP Act 2023 Compliance

6. Data Sharing

We do not sell or share personal data with third parties except:

• When required by law or legal process
• To authorized service providers who assist in platform operations
• When explicitly consented to by the data subject

7. Contact for Privacy Concerns

For questions about your data or to exercise your rights under applicable privacy laws, please contact your clinic administrator or reach out through the platform's support channels.

Patient Consent Notice

1. Consent for Treatment and Records

By providing your information to the clinic, you consent to:

• The collection and storage of your personal and medical information
• The use of this information for your healthcare and treatment
• Receiving SMS notifications about appointments, prescriptions, and follow-ups
• Digital storage of prescriptions and visit records

2. AI-Assisted Features

This platform uses artificial intelligence to assist healthcare providers. These features include:

• Voice Transcription: Doctors may use voice dictation during consultations. Your visit notes may be transcribed using AI to help document your care accurately.
• AI Chat Assistant: An AI-powered assistant may help answer general queries about clinic services and appointment booking on public clinic pages.
• Medicine Information: AI may be used to help identify and catalog medication information for pharmacy operations.

3. Your Rights

As a patient, you have the right to:

• Access your medical records and visit history
• Request corrections to inaccurate information
• Receive copies of your prescriptions
• Ask questions about how your data is used
• Opt out of non-essential communications

4. Withdrawal of Consent

You may withdraw consent for non-essential data processing by contacting the clinic. Please note that withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal, and certain medical records must be retained as required by law.

AI Disclaimer for Doctors and Staff

1. AI as an Assistive Tool

The AI features in SoClinic are designed to assist, not replace, clinical judgment. These tools help with:

• Transcribing voice dictation during consultations
• Suggesting structured data from dictated notes
• Identifying medicine information from images
• Answering patient queries about clinic services

2. Professional Responsibility

As a healthcare provider or clinic staff member, you acknowledge that:

• All AI suggestions must be reviewed before being saved to patient records
• Clinical decisions remain your responsibility - AI does not diagnose, prescribe, or make treatment decisions
• You must verify accuracy of any AI-transcribed or AI-suggested content
• Errors in AI output are possible and should be corrected before finalizing records

3. Limitations of AI

AI systems may:

• Misinterpret speech, especially with accents, medical terminology, or background noise
• Provide incomplete or incorrect suggestions
• Fail to understand context or nuance
• Not be available during service interruptions

4. Data Handling

When using AI features:

• Audio and text data is processed securely
• Data is processed within India where possible for compliance with data residency requirements
• No patient data is used to train AI models
• All data processing follows applicable privacy regulations

5. Acknowledgment

By using AI-assisted features in SoClinic, you acknowledge that you have read this disclaimer, understand the limitations of AI technology, and accept full professional responsibility for all clinical decisions and documentation in patient records.